SignalX (“we”, “us”, or “our”) operates the SignalX website and Chrome extension (the “Service”). This Privacy Policy explains how we collect, use, and protect information when you use SignalX. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We aim to collect as little data as possible to provide and improve the Service.

a) Account and Subscription Information

When you sign in and subscribe to a plan, we collect and store necessary information to manage your account, such as:

Your X (Twitter) user ID, display name, and email address provided during sign-in.
Your subscription status and plan details (e.g., 'Premium', 'Basic').
Your remaining request quota and plan renewal dates.

b) Data Processed for AI Features

To provide AI-powered features like reply generation, the content you provide (such as tweet context or your written prompts) is sent to our servers. Our server then securely sends this data to a third-party AI service (like OpenAI) to generate a response.

We do not permanently store the content of your prompts or AI-generated replies after the request is completed. This data is only processed in memory to provide the service.

c) Data Stored Locally on Your Device

Certain settings are stored locally in your browser and are not sent to our servers. This includes:

Extension settings and preferences.
Custom prompts you save for re-use.

d) Feedback and Support Communications

If you contact us for support or provide feedback, we may collect your email address and the content of your message to respond to your request.

e) Anonymous Usage Data

We collect limited, anonymous data such as feature usage counts (e.g., number of replies generated) and error reports to improve our service. This data does not include personal identifiers.

2. Use of Your Information

We use collected information to:

Create and manage your account and subscription.
Provide, maintain, and bill for the Service.
Process AI requests and manage usage quotas.
Improve features and performance.
Monitor and analyze usage trends.
Respond to your support requests and feedback.

3. AI and Third-Party Services

SignalX's core functionality relies on third-party AI services (e.g., OpenAI) to generate replies. To accomplish this, we act as an intermediary.

Your prompts are sent to our servers first.
Our servers then securely proxy the request to the third-party AI provider.
This process allows us to manage your subscription quota and protect our API credentials.
As stated above, we do not log or store the content of your prompts or the AI's responses. Your data’s handling by the AI provider is governed by their respective privacy policies.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share information under the following limited circumstances:

With third-party service providers who help us operate our service (e.g., payment processors, AI providers), under strict confidentiality agreements.
To comply with legal obligations or protect our legal rights.

5. Data Retention

We retain your account and subscription information as long as your account is active. Data stored locally on your device is under your control and can be cleared by you. We do not retain AI prompts or replies on our servers.

6. Security

We implement reasonable security measures to protect your information. However, no system is completely secure. You are responsible for keeping your account credentials secure.

7. Your Rights

You have the right to access or request deletion of your personal account data. Please contact us at our support email to make such a request.

8. Children’s Privacy

SignalX is not intended for users under 13 years of age. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the Service means you accept the updated policy.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: signalx.team@gmail.com.